Retail Return Policy

For return authroization please email - s@lawnornamentsandfountains.com

1. Items ordered but cancelled before delivery will be charged a cancellation fee equal to the return fees as follow - $25.00 up to $100 purchase, $50.00 up to $250 purchase, 20% on all purchases over $250.00

Items must be returned within 15 days of purchase and we will issue a refund for purchase price less shipping fee and a $25 restocking fee up to $100 per item, $50 up to $250 and 20% on everything above $250 when we receive the item back. No returns will be accepted on concrete, custom resin or special order products as they are finished to order as well as any large quantity custom made items. No returns will be accepted on Christmas items after December 15 or on any item that has been used by the customer prior to return.

Items received as gifts may be returned for a credit toward the purchase of another item of the recipients choosing (credit will be issued less shipping and the restocking fee). You must have prior approval before any returns will be accepted and be issued a return number with instructions of how and where to return the item. Any shipping fees to return an item will be the responsibility of the buyer.

Items must be returned unused and without damage in new condition with all materials that were included with the item. No refunds will be issued on items that have been altered or damaged by the customer after receipt of the merchandise. All returns must be approved prior to return. No returns will be accepted without a return number. All merchandise returned by the customer must be in original packaging with tags and/or shrink wrap in place. Return policy is only on retail sales. No returns or cancellations will be accepted on custom, wholesale or large quantity orders which include concrete, resin select finish and cast iron fountains and furniture .

2. If your purchase is found to be defective or damaged within 24 hours of arrival, please email or call us and let us know what item is damaged and the nature of the damage. All original packing and shipping material must be saved for the return of an item or to issue a claim for damage as the manufacturers and the shipping companies require original packaging with any claim.

No returned items will be accepted or credited without prior written approval from Lawn Ornaments and Fountains.